Operational Excellence is a method and philosophy aimed at accelerating and improving processes, resulting in lower costs and higher customer satisfaction.
It is a way of looking at business as a whole rather than dealing with the individual parts of a business separately. Operational Excellence is made up of four main segments
- Strategy Deployment
- Performance Management
- High Performance Work Teams
- Process Excellence
Operational excellence is not a set of activity; it is the mindset of entire team. It can be achieved when everyone can see the flow of value to the customer and try to improve it.
